Free White Paper: 6 Proven Tactics Every Successful Shipper Should Know
Feb14

Free White Paper: 6 Proven Tactics Every Successful Shipper Should Know

In the constantly evolving world of e-commerce, staying on top of the latest shipping tools and trends can be a full time job. ShipWorks is offering a free white paper that provides an easy six point checklist of the latest must-have features for any warehouse shipping solution. In this white paper you will learn: How to evaluate your current shipping operations Methods to optimize your shipping workflow Tips and tricks on how to...

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Upping your Mobile Commerce Game in 2017
Feb10

Upping your Mobile Commerce Game in 2017

Although mobile users may have the lowest conversion rate, that’s beginning to change. Mobile accounted for 40 percent of sales this past Black Friday and drove 56 percent of retail site visits. Wondering what you can do to improve the mobile shopping experience this year? Think like a mobile shopper Look at your mobile site from the perspective of a visitor. How are they going to use your site? The UPS 2016 UPS Pulse of the Online...

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Ecommerce Trends to Follow in 2017
Feb03

Ecommerce Trends to Follow in 2017

Wondering how you can differentiate your ecommerce business in the future? What updates can be made to your online store? How can you better market your business to potential customers? To get some ideas, here are three ecommerce trends that we bet you’ll be seeing more of in the coming year.   Instantaneous Customer Service A bad customer service experience could lead a once-loyal customer to stray to competitors. According to...

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Returns Fraud: How to Protect Your Ecommerce Business
Jan06

Returns Fraud: How to Protect Your Ecommerce Business

Are you up to your ears in post-holiday returns? You’re not alone. With any luck, your returns are from honest shoppers with legitimate gripes or valid reasons for changing their minds. However, you should also be mindful of returns fraud and how it can impact your business. Here are a few steps you can take now to cut down your risk. Review your returns policy. As an ecommerce seller, you want your return policy to be generous enough...

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Holiday Returns: What Went Wrong? What Can You Improve?
Dec30

Holiday Returns: What Went Wrong? What Can You Improve?

After the joyful frenzy of holiday shopping comes the stark reality of returns season. If you were relying on holiday profits to make your yearly goals, those returns can sting all the more. And for ecommerce sellers, return rates are estimated to run three times higher than physical stores. Although any online seller needs to be prepared for the possibility of returns, you can actively work to reduce their numbers and overall impact....

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Customer Loyalty and Rewards Programs: What to Consider
Dec23

Customer Loyalty and Rewards Programs: What to Consider

Why are customer loyalty and rewards programs so popular? Data suggests that when part of such a program, online shoppers tend to consider a narrower set of retailers, both out of habit and to ensure they derive as much value and/or perks from their membership status as possible. This is true whether the program simply involves racking up points on purchases toward a freebie or discount, or if a set membership price delivers a suite...

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