New: Splitting orders with ShipWorks
Feb23

New: Splitting orders with ShipWorks

Backorders are a normal, albeit inconvenient, aspect of ecommerce. ShipWorks now makes it easier to manage customer expectations when backorders occur by allowing you to split an order into multiple orders. This new feature, available with ShipWorks version 5.21 or later, can come in handy if you want to ship a customer the available items from their order while others are backordered. By splitting orders in ShipWorks, you can...

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Understanding OnTrac 2018 Rate Increases
Feb16

Understanding OnTrac 2018 Rate Increases

The big three shippers—FedEx, UPS and USPS—have all implemented their 2018 rates, a change which has likely inspired many ecommerce shippers to re-examine their shipping strategy. If you’re located out in the Western U.S., you should also take a look at OnTrac when looking for ways to lower costs in the year ahead. OnTrac is a great regional delivery option serving California, Oregon, Washington, Nevada, Utah, Arizona, Idaho and...

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Managing Shipping Scenarios with Ecommerce Platform Plugins
Feb09

Managing Shipping Scenarios with Ecommerce Platform Plugins

As an online store owner, you might be putting lots of efforts into marketing, buying Google ads to increase the number of store visitors, experimenting with your emails subject lines, and doing many other tricks. However, if your shipping and delivery are not streamlined, those efforts might turn out useless. Because on one hand, delivery is the time when your customers get the actual products and thus complete their impression of...

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A primer on Amazon Seller Fulfilled Prime
Jan17

A primer on Amazon Seller Fulfilled Prime

With an estimated membership of more than 90 million Amazon subscribers in the U.S., there’s no arguing that selling on Amazon can seem quite tempting, and especially when you consider Prime subscribers spend an average of $1,300 per year (compared with the $700 per year non-Prime members spend) with Amazon. If your ecommerce business wants in on the opportunity to sell to such a broad customer base, it’s time to take a look at Amazon...

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FedEx to apply DIM weight to SmartPost shipments in 2018
Jan05

FedEx to apply DIM weight to SmartPost shipments in 2018

FedEx’s 2018 rates went into effect on Jan. 1, but the changes don’t stop there. Starting January 22, FedEx will start applying a dimensional (DIM) weight pricing divisor of 139 to all FedEx SmartPost shipments (except rates by ounce). FedEx is making this shift in order to align FedEx SmartPost with its other delivery services, FedEx Express and FedEx Ground. This move also more closely aligns FedEx SmartPost with its closest “last...

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Happy holidays from all of us at ShipWorks!
Dec22

Happy holidays from all of us at ShipWorks!

The ShipWorks team wishes all of you a very happy holiday season. We also want to let you know about our customer support availability through the end of the year. Happy holidays and cheers to a prosperous new...

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