Customer Success Story: COGIC (Church Of God In Christ) Publishing House

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We have the best customers and we feature them regularly. Are you a ShipWorks customer and do you have a story to share? We want to hear from you!

Today’s customer is The Church of God In Christ (COGIC) Publishing House. They are committed to continued development of curriculum and training materials for local churches and jurisdictions around the world, and they use ShipWorks to ship their materials and curriculum. 

Two members of COGIC Publishing House’s leadership team were able to visit us in St. Louis, which is where this photo was taken. If you’re a ShipWorks customer and you’re in St. Louis, let us know. We’d love to meet you face-to-face!

What was your shipping process like before ShipWorks?

We use Fed Ex, UPS, and USPS shipping services to ship all of our packages. Before we began using ShipWorks our shipping process was longer and much more tedious because we did not have an integrated shipping process.  Every package had to be shipped from three different shipping stations. For instance, if the package was going to be shipped by Fed Ex, the shipping clerk would have to take the package to the Fed Ex shipping station to create a shipping label. The same would have to be done for packages being shipped by UPS and USPS. 

Why did you select ShipWorks?

We selected ShipWorks because of the great features it offers that help make our shipping process easier and more convenient. For example, some of the features that attracted us to ShipWorks were its ability to integrate with all major shipping carriers; its compatibility with Magento; the user friendly reports and filters; its ability to input tracking information back into the corresponding orders; and its ability to send an email confirmation to customers when their order ships.

What results have you seen since using ShipWorks?

Since we have started using ShipWorks we have noticed a decrease in shipping processing time. One shipping station can now be used to process packages to be shipped by any carrier. As a result, ShipWorks has enhanced our overall productivity.

We have the best customers and we feature them regularly. Are you a ShipWorks customer and do you have a story to share? We want to hear from you!

Author: ShipWorks

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