Customer Testimonial: Absolutehobbyz.com

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Have you always imagined yourself blazing around a race track? What were you driving? Your dream can be a reality thanks to Absolutehobbyz.com and their huge selection of radio control (RC) cars and trucks.

We spoke with Absolutehobbyz.com’s owner, Joseph, and asked him how he started selling online and why he chose ShipWorks.  

Joseph’s background may surprise you. He was in the automotive recycling business for 30 years, and got into the RC business when he spoke to someone else in the RC business.

Joseph thought, “If he can do it, so can I.”  Joseph set out to establish a leading RC business.

“Our business is in a {niche] market where we have 10-15 major competitors. We’re very competitive in our market. For us, customer service sets us apart. We’re proactive in shipping orders, shipping out items either the same day or the day after. In addition, the depth of knowledge of our staff is very impressive. We have one staff member who competes as a pro level racer. He attends international events, last year he even went to one in Thailand.”

He started selling online because it enables Absolutehobbyz.com to sell more products in the same amount of time. Between eBay and their regular store, they ship between 50-150 packages a day.

Before choosing ShipWorks, Joseph describes the shipping process as chaotic. “We didn’t know where we were pulling tracking numbers from. Insurance was a disaster since USPS only wanted to pay you based on what you purchased (and not the value of the item).

“We’re much more organized using ShipWorks, and we even consulted ShipWorks before building a new Web site. We wanted to make sure that we could build a generic API module for our online store that integrates with the ShipWorks environment.”

What are the results with ShipWorks?

According to Joseph, “ShipWorks has enabled our business to grow. We used to spend 25% of our day creating labels. Now, since ShipWorks does that for us, we can use that time to invest in other areas of our business.

There is no substitute to ShipWorks.”

Author: ShipWorks

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