Customer Testimonial: RoyalMailers.com

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Royalmailers.com is a leading manufacturer and distributor of shipping supplies online. The company serves retail, wholesale, and distributor markets throughout North America. Their factory direct sales model has been well received by their customers that typically save 35% or more by skipping traditional distribution channel markups. They offer a full product line of in-stock, ready-to-ship supplies, boxes, tape, bubble wrap, shipping labels, and more.

“I can’t say enough, honestly,” Royalmailers.com Director of Operations Tam Kaccem said. “ShipWorks has a real product. They have enough support to handle the ever-changing protocols of the Internet. They’re up to speed with all the new rules and regulations for each and every market. I’m really impressed with what they’ve done with their software. It’s been a lifesaver for our company.”

Merchants like Royalmailers.com can connect ShipWorks to multiple sales channels and download orders into a single system where they can be reviewed and prepared for shipping. ShipWorks simplifies shipment processing by automatically configuring shipments based on rules specific to each business. The software can batch print thousands of shipping labels at one time, print fully-branded packing slip documents, send email notifications with order status details, and update tracking information to each marketplace.

“What took us 8 hours without ShipWorks now takes us 30 minutes,” Royalmailers.com General Manager James Mecham said. “And it is error free.”

With 40 percent of Royalmailers.com’s business in the Western part of the United States, OnTrac’s regional service area is a perfect fit; and the new OnTrac integration into the ShipWorks Shipping software further streamlines their operation.

“The main thing for us is the filtering,” Mecham said. “Honestly, ShipWorks is a great match for what the regional carriers are doing with certain states and ZIP codes. They know what shipments go with OnTrac. That way there’s no manual decision making when it comes time to shipping orders. It takes that potential error out of the equation.”

The addition of OnTrac support in ShipWorks provides instant access to a variety of regional shipping options that are extremely competitive in terms of delivery time and cost.

Royalmailers.com recent decision to relocate to a bigger facility in Sacramento confirms the success of the relationship. The new, 80,000 square foot building, gives Royalmailers.com the opportunity to reach 7 of the 8 states in the OnTrac service area overnight.

“All the carriers are built into the software,” Mecham said. “If you want to choose different carriers they’re all there for you. It’s one central junction point through multiple websites. All of those orders get pulled into ShipWorks and they can all be processed. ShipWorks automatically update through their API, which is great.”

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Author: ShipWorks

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