Customer Management
Leverage the detailed order history feature to build relationships with customers
ShipWorks helps you build strong customer relationships by including total orders and total order value with each buyer profile. Our robust auditing and reporting capabilities allow you to easily access detailed shipping information, individual user activities, shipping methods and more.
Customers
The Customers filter view includes columns for showing the total number of orders each customer has placed, notes for associated orders, and the total dollar amount each customer has spent.
Customer Editor
The Customer Editor window displays a list of all orders placed by each customer, and a running list of all items ever purchased. The History section shows all associated shipments, emails, and prints jobs. A notes field is available for recording customer specific notes which will show on all existing and future orders placed by the customers.
Customer Notes
Internal Notes associated with a Customer records automatically display with all Orders, including future orders from the same customer, allowing you to provide special insight to ShipWorks users for priority customers and fraudulent buyers.