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Features
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Supported Carts
ShipWorks integrates with online shopping cart systems and auction sites to provide an easy and direct way to download your orders into ShipWorks. On an automated schedule or click of a button, ShipWorks will download all of your latest orders.
ShipWorks supports the following: -
Integrated Shipping
Interapptive has established relationships with leading shipping carriers to provide you with the best shipping support possible. ShipWorks supports the following carriers and 3rd party products:
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Templates
ShipWorks includes a number of royalty-free invoice, email, and report templates that you can customize to fit your specific needs. Creating templates is simple using the built in editor included with ShipWorks, and can be used to create HTML, text, csv, and XML output. ShipWorks templates are based on XML and XSL, and easily handle totals, averages, sorting, conditional output, and much more.
Examples of some of the templates that come with ShipWorks can be found in the Template Gallery. -
Integrated Insurance
Interapptive Insurance saves you money on insurance rates. It is integrated into ShipWorks, easy to use, and is hassle-free. Click here to learn more.
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Easy to Use
ShipWorks installation is easy with the step-by-step installer. New users learn to use ShipWorks quickly, and advanced users can take advantage of customizable menus, columns, and toolbars.
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Automated Tasks
Configure
ShipWorks to do common tasks automatically, such as printing invoices, sending email,
and updating the online status of an order.
Automated tasks occur based on triggers you specify,
such as processing a shipment or when a new order is downloaded.
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Manage Orders
Orders are directly downloaded by ShipWorks eliminating manual imports. ShipWorks keeps track of your notes, shipments and tracking numbers, and emails related to each order. Orders are easily searchable and easily organized using ShipWorks filters.
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Manage Customers
ShipWorks maintains a comprehensive list of your customers based on all orders in the system. Quickly see which customers have the most orders, have spent the most money, and all email and shipments sent to any customer. Customers are easily searcable and easily organized using ShipWorks filters.
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Shipping
ShipWorks pre-fills all address information for shipments, eliminating time-consuming copy and paste.
ShipWorks connects directly to each supported shipping provider, providing a fast, seemless label printing
with no manual exports.
Product weights and the customer-preferred shipping method are downloaded from your online store. ShipWorks supports attached scales for easy manual weighing.
+More
ShipWorks supports laser and inkjet printers, and thermal printers such as Dymo and Eltron. All varieties of label sheets are supported, including multi-up sheets, combined invoices and labels, full-sheet labels, and plain paper. -
Tracking
ShipWorks saves the tracking number for every processed shipment. Track shipments in real-time from within ShipWorks in response to customer inqueries. Send emails with tracking information in one click. ShipWorks will email tracking numbers automatically as each shipment is processed using automated tasks.
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Customer Service
Quickly lookup orders and customers with the "Quick Search" boxes. All order information, including notes, status, and tracking information
is conveniently displayed at once. ShipWorks makes it easy to keep customers up-to-date with shipping and status notifications. Networking support keeps
all staff members synchronized.
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Online Status Update
ShipWorks updates the online status of an order automatically or manually. Depending on your online store, ShipWorks will send back one or more of the tracking number, shipping method, cost, and payment status of each order.
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Filters (Search Folders)
Configure folders whose contents are based on search criteria. The content of each folder
is automatically updated when any change occurs.
Easily organize orders according to the steps
in your workflow, or use filtering to build complex reports about who is buying how much of what.
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Email
Automatically send emails when shipments are processed. Compose individual emails using the built-in WYSIWYG editor. Sending email in bulk to groups of customers is easy. Send payment requests, shipping notifications, invoices, and product announcements. All emails are saved by ShipWorks and can associated with the order and customer to which they are related.
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Reports
Utilize reports that come with ShipWorks or create your own. See what your customers are buying and how much of it.
Compare your actual shipping costs to the shipping costs you are charging. ShipWorks makes
it easy to report on any aspect of your business.
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Labels
Print labels on any label sheet, including Avery and Dymo. Labels are fully customizable using ShipWorks templates. Labels can be printed for downloaded UPS or FedEx shipping labels, address labels, or any type of label you need. Our SureSize™ technology ensures that each label is automatically zoomed so that no images or addresses are ever cutoff.
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Data Export
Export any data in ShipWorks to any text based format, including .txt, .xml, and .csv. Allows for export to third-party applications not directly supported by ShipWorks, such as Excel, MOM, and Great Plains Accounting.
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Multiple Computer Networking
Install ShipWorks on multiple computers and connect them all to the same ShipWorks database. Each computer stays automatically synchronized with changes made on any other computer. Multiple employees can work with ShipWorks at the same time, greatly increasing effeciency.
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Users and Administration
ShipWorks supports multiple user accounts and is simple to administer. Managing users, backing up ShipWorks, and network setup is easy with the step-by-step wizards included in ShipWorks.
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SQL Server Database
ShipWorks uses the Microsoft SQL Desktop Engine (MSDE), which is provided free with ShipWorks, as its database. No database administration is required - its all handled by ShipWorks.
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