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chaozz
Joined: 21 Apr 2007
Posts: 82
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 Posted: Fri Mar 02, 2012 12:15 pm Post subject: Not downloading new orders on amazon |
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Anyone else having the problem of SW not pulling new order.
when I click download, there is no error but it won't pull the orders. |
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Brett Berger
Site Admin
Joined: 11 Jun 2010
Posts: 2399
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| Posted: Fri Mar 02, 2012 12:26 pm Post subject: |
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You will likely need to upgrade to ShipWorks v3 which supports Amazon's new MWS technology.
The Amazon AWS technology has been retired for most users and is no longer available. AWS is the technology v2.9 is using to download, likely causing the problem you're seeing.
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Brett Berger
Interapptive ShipWorks Support |
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chaozz
Joined: 21 Apr 2007
Posts: 82
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| Posted: Fri Mar 02, 2012 12:33 pm Post subject: |
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| Brett Berger wrote: | You will likely need to upgrade to ShipWorks v3 which supports Amazon's new MWS technology.
The Amazon AWS technology has been retired for most users and is no longer available. AWS is the technology v2.9 is using to download, likely causing the problem you're seeing. |
do you have a walk through posted, on what I need from AWS etc? |
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Brett Berger
Site Admin
Joined: 11 Jun 2010
Posts: 2399
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| Posted: Fri Mar 02, 2012 2:53 pm Post subject: |
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Upgrading to ShipWorks 3:
Step 1
To get started, please view the following video tutorial that explains how to upgrade from ShipWorks 2.9 to version 3: http://www.youtube.com/watch?v=NbauvnpTdv8
Step 2
After upgrading to ShipWorks 3 you will need to adjust some settings in the ShipWorks Store Manager. Please view the following video tutorial that explains how to switch from AWS to MWS: http://www.youtube.com/watch?v=6PfSsmmag8A
After upgrading to ShipWorks v3 and switching to Amazon MWS you should be able to download new Amazon orders. You may now choose to download (or exclude from downloading) Amazon FBA orders by adjusting your settings in the Store Manager.
Please note there are some limitations of Amazon’s new MWS system. Amazon’s new technology does not currently allow ShipWorks to download Amazon Web Store orders, item weights, or images. In addition, Amazon now limits the number of downloads that can be requested in a given period of time.
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Brett Berger
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lingz
Joined: 01 Nov 2007
Posts: 28
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| Posted: Sun Mar 04, 2012 5:26 pm Post subject: |
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Can I install Shipworks 3 while still keep ShipWorks 2 on the same computer, in case if anything went wrong so I can still work on ShipWorks 2?
Can ShipWorks 2 and 3 work on the same computer without inerfere each other? |
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Brett Berger
Site Admin
Joined: 11 Jun 2010
Posts: 2399
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| Posted: Mon Mar 05, 2012 6:33 am Post subject: |
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| lingz wrote: | Can I install Shipworks 3 while still keep ShipWorks 2 on the same computer, in case if anything went wrong so I can still work on ShipWorks 2?
Can ShipWorks 2 and 3 work on the same computer without inerfere each other? |
Yes, you can use them separately. You can even have both open at the same time, just launch v2.9 first.
When you install ShipWorks v3 on the same v2.9 computer that's running a database you'll be given the option to install separately.
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Brett Berger
Interapptive ShipWorks Support |
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