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szcakes
Joined: 06 May 2012
Posts: 4
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 Posted: Sun May 06, 2012 10:55 pm Post subject: cannot download my orders CRITICAL! |
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All of a sudden I cannot download orders. It says "you do not have permission to perform the selected function."
No setting were changed, no upgrades, nothing done as far as I know to cause this sudden issue.
(the only thing i did was change my paypal password today, but not all of my orders are processed through paypal.)
This is a critical issue as we are running a big sale right now and I have a huge volume of orders to ship.
Please help!  |
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Brian
ShipWorks Staff
Joined: 30 Jul 2004
Posts: 3608
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| Posted: Mon May 07, 2012 5:42 am Post subject: |
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What online platform are you connecting to that isn't downloading?
If you haven't touched\upgraded ShipWorks, then that error would be coming from the online platform.
Brian |
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szcakes
Joined: 06 May 2012
Posts: 4
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| Posted: Mon May 07, 2012 9:53 am Post subject: |
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I do not know what you mean by online platform. Do you mean my shopping cart host?
Thank you. |
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Brett Berger
Site Admin
Joined: 11 Jun 2010
Posts: 2455
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| Posted: Mon May 07, 2012 11:56 am Post subject: |
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Correct, your online Shopping Cart/Storefront Provider. If you've updated a password for the cart/technology that ShipWorks connects to to download orders, you likely need to update the password/token value in ShipWorks to have the correct new value, otherwise it'll try to download and will be using the incorrect password.
_________________
Brett Berger
Interapptive ShipWorks Support |
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szcakes
Joined: 06 May 2012
Posts: 4
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| Posted: Mon May 07, 2012 12:01 pm Post subject: |
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| I did also change my shopping cart password, but I have no idea how to update that in the shipworks program. Can you give me some direction please? |
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Brian
ShipWorks Staff
Joined: 30 Jul 2004
Posts: 3608
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| Posted: Mon May 07, 2012 1:04 pm Post subject: |
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From the ShipWorks main window go to Manage -> Stores. Select the store you need to change the password of in the dropdown box at the top. Then on the 3rd tab, that would be named as your online platform / shopping cart, should be the settings you need to change.
Brian |
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szcakes
Joined: 06 May 2012
Posts: 4
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| Posted: Mon May 07, 2012 1:28 pm Post subject: |
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| Thank you Brian! It worked. You are awesome, thank you for helping me! |
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