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cranberry1
Joined: 02 Dec 2009
Posts: 28
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 Posted: Thu May 31, 2012 7:08 am Post subject: HELP!!Cannot ship or download |
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We keep getting the following message when we try to ship or download new orders:
The shipworks license server returned an invalid response.
Details: The 'nofollow' start tag on line '1' does not match the end tag of 'iframe'. Line 3, position 3.
Any ideas?? We are unable to do any with SW at the moment. We have no changes to our system or SW
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Cranberry1 |
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abad71camaro
Joined: 20 Apr 2012
Posts: 3
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| Posted: Thu May 31, 2012 7:14 am Post subject: |
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| Seems like everybody is having that same problem |
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urmarketoutlet
Joined: 17 Nov 2007
Posts: 7
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| Posted: Thu May 31, 2012 7:14 am Post subject: |
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exactly same problem here!!!! please help to fix this issue asap....... 
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urmarketoutlet |
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Burton
Joined: 30 Jan 2004
Posts: 24
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| Posted: Thu May 31, 2012 7:16 am Post subject: |
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| Us too! Please help as we have a LOT of shipping to do today... |
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bartjamdao
Joined: 23 May 2012
Posts: 3
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| Posted: Thu May 31, 2012 7:23 am Post subject: |
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| Same problem here. Can we get a timeline on a fix? |
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TheGuy
Joined: 24 Mar 2010
Posts: 69
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| Posted: Thu May 31, 2012 7:25 am Post subject: |
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Same problem here.
And we are virus warnings when visiting the interapptive website.
Can we get an update on what this problem is? |
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eighmie
Joined: 31 May 2012
Posts: 1
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| Posted: Thu May 31, 2012 7:26 am Post subject: |
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I spoke to someone at Interapptive. They are in an all hands on deck mode trying to fix this issue. This was about 5 minutes ago.
They are aware and it is affecting everyone systemwide.
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Eighmie |
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bartjamdao
Joined: 23 May 2012
Posts: 3
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| Posted: Thu May 31, 2012 7:31 am Post subject: |
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| thanks eighmie |
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TheGuy
Joined: 24 Mar 2010
Posts: 69
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| Posted: Thu May 31, 2012 7:35 am Post subject: |
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| The malware coming from the interapptive site is: Exploit:JS/Blacole.GE |
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swilson
Joined: 16 Apr 2009
Posts: 1
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| Posted: Thu May 31, 2012 7:39 am Post subject: |
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| We are getting the error as well. |
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urmarketoutlet
Joined: 17 Nov 2007
Posts: 7
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| Posted: Thu May 31, 2012 7:41 am Post subject: |
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All Right. it back to normal now. bury to print label now. 
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urmarketoutlet |
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Brian
ShipWorks Staff
Joined: 30 Jul 2004
Posts: 3608
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| Posted: Thu May 31, 2012 11:35 am Post subject: |
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This morning at approximately 9:30 AM EST, we experienced a server related issue that impacted our customers' ability to access our website and use ShipWorks. Our hosting provider immediately began working to resolve the problem and restored some services shortly after they became aware of the issue. Our systems were fully operational again by early this afternoon. We apologize for any inconvenince and disrpution this may have caused to your normal business activites. We are actively working with our provider to minimize the possibility of this type of disruption occuring again in the future.
Brian |
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prettyvacant
Joined: 10 Nov 2009
Posts: 16
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| Posted: Thu May 31, 2012 12:47 pm Post subject: AWS API |
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I am still not up and running. No one is answering at interapptive.
NOW WHAT? |
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Brett Berger
Site Admin
Joined: 11 Jun 2010
Posts: 2452
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| Posted: Thu May 31, 2012 12:50 pm Post subject: |
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What is the exact error or issue you're seeing?
Edit: Additionally, you can create your Support Request case by completing the form on the contact page (http://www.interapptive.com/company/contact.html). This will get your request in a queue for callback, same as creating that request via the phone with a person.
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Brett Berger
Interapptive ShipWorks Support |
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