Bugs in ShipWorks 2.0 related to setting order status

[khermans]

We just upgraded to ShipWorks 2.0 and are having some troubles. We downloaded all the orders from our store, but when we went to set the status as SHIPPED on all of them at the same time (~30,000 entries) we wait a LONG AND TIRESOME 15-20 minutes before getting various errors. The first error we received was an "Out of Memory Exception" (we have 768MB) and a Virtual Memory error (set to vary up to 1GB+) - probably due to the app inadvertantly eating up all the resources when performing this action. This exception should be dealt with properly or caught. Also, the second time we tried to perform the action on even more order data (we changed the setting to show more than the last 365 days) we received "This SqlTransaction has completed; it is no longer usable." I have no idea what this error means, but it troubles us here at Zero Toys. We would like to get these issues resolved ASAP.

Also, we don't know what the phone support situation is, but I (as the technical consultant for ZT) would like to sit down and try to configure the new software to work more efficiently for them. They are more than happy to pay for support costs, whatever they may be assuming they are reasonable, so that we can sit down over the phone for an hour or longer and just get this software working in a way that is more effective overall for everyone in the office. As I said before, as the business grows, we will probably need to purchase another seat for a separate client to connect to our local database - and getting things setup correctly now rather than later is vital to the future growth of the business. Please note the errors listed above and let us know what you think. I also have a screenshot of the second error if you would like to see it :-)

Kristian Hermansen

[Wes]

Kristian,

Can you please send your screenshot to support@interapptive.com so that we can better evaluate the error message you received.

Thanks,

Interapptive, Inc.

[Wes]

Kristian,

It was a pleasure talking with you and your shipping team today. We are looking into the time delay issue when marking status on a large number of orders at one time. In the meantime, you might try limiting marking status on multiple orders to groups of 1000 or less.

To answer your question about tech support. Toll free phone support is provided at no charge for the first 30 days after purchase. Beyond the initial 30 days, you can purchase yearly toll free telephone tech support from our website at a low cost. Support via email and our support forum is always available at no charge.

To address your question about additional licenses - as your business continues to grow you can add additional seat licenses of ShipWorks for only $49 per seat.

We look forward to working with you. If you have additional questions please let us know.

Best regards,

Interapptive, Inc.