Unable to retrieve domestic label number: DC isnot available

[busie23]

Trying to ship to FPO 96650, no way to turn off DC. Any workarounds?

[Brett Berger]

As far as I know Delivery Confirmation is always required for all USPS shipments that are created electronically (with a couple exceptions, notably First Class Envelope/Large Envelope).

If you visit your local post office they may be able to make the label for you without the Delivery Confirmation, I believe.
_________________
Brett Berger
Interapptive ShipWorks Support

[busie23]

So is this an error in shipworks, or from endicia?

I would really like the program I pay to use to be able to create the label for me, instead of having to run to the PO and watch them try to figure out how to label a box for 30 mins...lol.

[Brett Berger]

This is not an error. This is a post office requirement.
_________________
Brett Berger
Interapptive ShipWorks Support

[busie23]

I'm confused. If it is a PO requirement then why does SW not allow me to print a label with DC?

[Brett Berger]

[Brett Berger]

[busie23]

[busie23]

[Brett Berger]

Processed just fine with my test using that address including Delivery Confirmation, see below. Is your shipment configured differently?


_________________
Brett Berger
Interapptive ShipWorks Support

[busie23]

[Brett Berger]

Apologies; My first test was done using Endicia's Test Label Server, when I attempt with the live server I'm now getting the same error;

"Unable to retrieve Domestic label number: Delivery Confirmation is not available to destination."

If I attempt the exact same shipment using Endicia's DAZzle their system states;

"The mail class and services you have chosen is not a valid combination that the USPS supports. To determine a valid combination of mail class and services, please see the postal regulations at http://pe.usps.com/."

If I browse to said URL, click the APO restrictions page. input the provided zip code; 96650; I see the following;

"Restrictions for ZIP Code 96650

A1. Mail addressed to 'Any Servicemember' or similar wording such as 'Any Soldier, Sailor, Airman or Marine', 'Military Mail', etc., is prohibited. Mail must be addressed to an individual or job title, such as 'Commander', 'Commanding Officer', etc.
B. Regardless of mail class, a customs declaration form is required for all items weighing 16 ounces or more, or any item (regardless of weight) containing potentially dutiable mail contents (e.g., merchandise) addressed to an APO, FPO, or DPO ZIP Code. PS Form 2976 is required for items weighing less than 16 ounces, and PS Form 2976-A is required for items weighing 16 ounces or more. No customs form is required for items weighing less than 16 ounces when the contents are not potentially dutiable (e.g., documents). When the surface area of the address side of the mailpiece is not large enough to contain a PS Form 2976-A, the smaller PS Form 2976 may be substituted (e.g., the Priority Mail small flat-rate box). The following exceptions apply:
a. Known mailers are exempt from providing customs documentation on non-dutiable letters or printed matter. (A known mailer is a business mailer who enters volume mailings through a business mail entry unit (BMEU) or other bulk mail acceptance location, pays postage through an advance deposit account, uses a permit imprint for postage payment, and submits a completed postage statement at the time of entry that certifies that the mailpieces contain no dangerous materials that are prohibited by postal regulations.)
b. All federal, state, and local government agencies whose mailings are regarded as 'Official Mail' are exempt from providing customs documentation on any item addressed to an APO, FPO, or DPO except for those APOs/FPOs/DPOs to which restriction 'B2' applies.
c. Prepaid mail from military contractors is exempt, providing the mailpiece is endorsed 'Contents for Official Use - Exempt from Customs Requirements.'
F. Firearms of any type are prohibited in all classes of mail. See definitions of firearms in DMM 601.12.1.1. This restriction does not apply to firearms mailed to or by official U.S. government agencies. The restriction for mail to this ZIP Code does not apply to firearms mailed from this ZIP Code, provided ATF and USPS regulations are met. Antique firearms are a separate category defined in DMM 601.12.1.1.h and ATF regulations; they do not require an ATF form.
F1. Privately owned weapons addressed to an individual are prohibited in any class of mail.
R. All alcoholic beverages, including those mailable under DMM 601.12.7, are prohibited.
R1. Materials used in production of alcoholic beverages (i.e., distilling material, hops, malts, yeast, etc.) are prohibited.
V. Express Mail Military Service (EMMS) not available.
V1. Delivery Confirmation service is not available."

So I was incorrect and in this case there is no Delivery Confirmation for this specific shipment.

I'm assuming this is a bug and will require a programming update to fix; but will review with our development team and let you know for sure.
_________________
Brett Berger
Interapptive ShipWorks Support