Frequently Asked Questions

As a ShipWorks customer, you are eligible for the UPS Savings Program, as long as you do not already have a customized shipping agreement with UPS.

Yes, as long as you do not have a customized shipping agreement with UPS, you can enroll for the UPS Savings Program for ShipWorks customers.

Yes, please review the terms and conditions here.

Customers creating new UPS accounts through ShipWorks will be automatically enrolled in the UPS Savings Program. Customers adding an existing UPS account will be given the option to enroll in the UPS Savings Program when registering a UPS account in ShipWorks. Existing customers will also have the option to enroll any UPS accounts already in ShipWorks when rating a UPS shipment.

Congratulations! Once you open your new UPS account and enroll in the UPS Savings Program for ShipWorks customers, your new account number will be automatically linked to the program discounts. Your confirmation email will include the date when your new discounts will be applied to your account. Once your rates are effective, you can begin printing UPS labels for your shipments at the lower rates.

Your discounts are determined by how much you ship with UPS. The more you ship, the more you save. See how much you can save.

It sounds like you already have a customized shipping agreement with UPS on your existing account. If so, you cannot sign‑up for the UPS Savings Program for ShipWorks customers. If you would like to sign‑up for the UPS Savings Program for ShipWorks customers, contact your UPS representative.

That’s simple. Just call 1‑800‑PICK‑UPS and ask to have your account removed from the program.

UPS offers great resources on ups.com to help you with your shipping needs. Visit Getting Started for an overview. You can even order shipping supplies online.

UPS offers a variety of scheduled and UPS On‑Call Pickup® services for your small package and freight shipping needs (UPS pickup options). After you receive your new account number, contact UPS at 1‑800‑PICK‑UPS to arrange for pickup services or schedule your own pickup online. Service charges apply.

No. If you are paying for your shipment at The UPS Store, you will be paying UPS Retail Rates. You can still drop off your pre‑labeled packages at any one of nearly 4,700 locations of The UPS Store. You may also hand your package to a UPS driver at no additional charge or, for a small fee, arrange for a pickup through ups.com or 1‑800‑PICK‑UPS.

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Questions? 1‑800‑952‑7784