Remote Computer Access Tool

To allow our support team to better serve you, it’s helpful to allow us to access your computer remotely. Please click “Generate Pin” below to generate your unique 9-digit pin.

More information on ShipWorks Remote Access.

ShipWorks uses Splashtop for our secure remote support. Only your support representative can access your system and only during the session you approve while at your computer.


Click the Generate Pin button above and run the small program that will be downloaded onto your computer. The program will be called SplashtopSOS  and you will need to allow it to run in order to initiate the remote connection with your support representative.


You will be given a 9-digit numeric code by the SplashtopSOS application (it may take a minute or so to generate). Please give the code to your support representative to start your support session.