ShipWorks Order Management
Enjoy streamlined order management and see complete details on every customer order
Working with Orders
Most tasks in ShipWorks can be performed across multiple items at the same time. When you are working with orders, you can select one or more orders, right click (or use the ribbon toolbar options) and choose your desired task.
![Screenshot of the ShipWorks Order Grid for Order Management. Numerous rows represent each order and columns showing each order's data for date, order number, item sku, item name, item quantity, orders notes, requested shipping method, country, and store status are visible. A right-click context menu is visible allowing users to manipulate orders in numerous ways.](https://www.shipworks.com/wp-content/uploads/2024/02/orders-orders.png)
Order Editor
Add, edit and view line items, product attributes, order charges, and more. The ShipWorks Order Editor makes order management easy with a single place to see and edit all details associated with any single order.
![Screenshot of the ShipWorks Order Editor. The interface is divided into 4 section, Details, History, Address, and Audit. The Details section is demonstrated and shows order item details, notes, and requesting shipping method.](https://www.shipworks.com/wp-content/uploads/2024/02/order-editor.png)
Order History
The History tab shows a detailed history of all outbound emails and shipments associated with the order. You can view a copy of every email that was ever sent to your customer from ShipWorks, and you can click on a shipment record to track the shipment without leaving the software.
![Screenshot of the ShipWorks Editor History section, showing all of the order's associate shipment data, outbound email message, and associated print jobs.](https://www.shipworks.com/wp-content/uploads/2024/02/order-history.png)
Order Address
Click on the Address tab of the Order Editor window and you have full access to edit and validate the shipping or billing addresses.
![Screenshot of the ShipWorks Order Editor Address tab. Displaying the Ship To and Bill To address information, and providing a way to manually modify the address.](https://www.shipworks.com/wp-content/uploads/2024/02/order-address.png)
Order Audit
The Audit tab shows all changes made to an order and that order’s associated records (emails, shipments, etc). Viewing Audit details shows original and updated values, the modifying user, date modified, and more.
![Screenshot of the ShipWorks Order Editor Audit tab, displaying an itemized list of any interactions with the order and the user and date/time of the event.](https://www.shipworks.com/wp-content/uploads/2024/02/order-audit.png)
ShipWorks is a division of Auctane, a company renowned for its suite of innovative shipping solutions. As one of the multiple products owned and operated by Auctane, ShipWorks offers unparalleled shipping management capabilities tailored for high volume businesses desiring an on-premise solution that supports limitless customization.