U.S. e-retailers are dramatically increasing how many goods they sell overseas, and they’re discovering that it is a great way to grow their business. We know that selling merchandise abroad may seem intimidating at first, but it’s actually easy to process international shipping orders in ShipWorks. You will just need to verify or input customs information and ShipWorks automatically generates the forms you need to ship internationally. Follow these steps to get started:
1. On the “Main Order Grid,” right-click the order you want to process and select “Ship Orders” from the menu.
2. The address of your international shipment should appear in your “Ship Orders” window.
3. If you need to manually input an address, you can change “Domestic” shipments to “International” shipments by changing the country from the drop-down menu.
4. Once you’ve created an international shipment, a “Customs” tab now appears on your screen.
5. Click on the “Customs” tab. Verify the information displayed (like quantity, weight, and value) is correct. (This is the information that will appear on your automatically generated customs forms.)
6. It is important that the unit weight(s) of each item (on the “Customs tab”) add up to the total weight displayed on the “Service tab” (under the “Shipment Details” section).
In the following examples, item 1 weighs 0.19 lbs and item 2 weighs .19 lbs.
ShipWorks calculates the unit weights and displays a total weight on the “Shipment Details” section. In this example, the total weight of item 1 and item 2 is 0.38 lbs.
Please note: If you have multiple quantities of an item, you will need to verify that the weight (on the “Customs” tab) is the unit weight of each item (and not the total weight of all items).
In our example below, we have 3 green shirts, each with a unit weight of 0.2 lbs, which will result in a total shipment weight of 0.6 lbs.
ShipWorks uses these fields (Quantity x Unit Weight) to display a total weight value under your “Shipment Details”. It will automatically generate the total weight of these three items.
7. After you’ve verified that your shipment details are correct, click “Process”.
8. Click “Close.”
A little more information about U.S. Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico and Virgin Islands)
You’re probably asking, “Why do U.S. territories appear on the country drop-down menu for international shipments? Shouldn’t they be processed as domestic shipments?”
It’s a good question. The answer is: Yes, they will be processed as domestic shipments. (However, getting there is a little less simple.)
At ShipWorks, we’re aware that United States territories (like American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and the US Virgin Islands) aren’t international destinations.
Because we connect with different shipping providers (FedEx, UPS, and USPS Endicia, USPS Express 1, and USPS Stamps.com), we have to account for how each shipping provider formats addresses for United States territories.
USPS Endicia, Express 1 and Stamps.com
The following directions are intended if you’re using USPS Endicia, Express1, or Stamps.com to process a shipment delivered to the following territories:
*Not United States territories, but countries that are still serviced by the United States Postal Service.
You can also navigate to the USPS address verification tool online for suggestions from the United States post office on how to format your shipment’s address.
For USPS shipments, you will need to process using a domestic format, selecting “United States” from the drop-down menu.
A correct address format example for USPS shipments is:
An incorrect format would select “Puerto Rico” from the country drop-down menu. This will result in receiving an error that says, “Unrecognized country: PR”.
FedEx and UPS
The following directions are for FedEx and UPS shipments. You will need to process using an international format, selecting the territory from the drop-down menu.
A correct address format example for FedEx/UPS shipments is:
Using FedEx/UPS to process these shipments as “domestic” (selecting United States from the drop-down menu) will prompt an error.
If you continue to need assistance, please don’t hesitate to contact our customer care team at 1-800-952-7784 (Monday through Friday, 8 a.m. – 5 p.m., CST) or submit a support request online.