Customer Testimonial: PartyPail.com

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“Life is stressful – celebrating shouldn’t be!” That’s the motto at PartyPail.com, and we agree that it’s a great one to live by!

PartyPail.com specializes in providing extraordinary party supplies, and simplifies the sometimes challenging task of planning baby showers, bridal showers, weddings and birthday parties. PartyPail.com organizes shower and birthday party supplies by theme, which lets customers quickly and easily create their own unique, coordinated package of decorations and favors.

If you ask PartyPail.com what has made them successful, they will say it is because they carefully select the best products the industry has to offer, provide excellent customer service, are knowledgeable about the latest decorating trends, and have an intuitive online store.  In addition, the company operates on a very simple customer service principle: “We need to serve our clients the way we want to be served when we shop online.”

PartyPail.com has been operating for over five-years, and has served over 250,000 customers. Their flagship store has been so successful that it has grown into the operation of seven other stores, all of which are on the Yahoo Small Business platform. PartyPail discovered ShipWorks in mid-2012 when they needed to make a change in shipping carriers.

According to Traver West at PartyPail.com, “Maximum throughput at our shipping station before ShipWorks was about 300 orders per work day.  That number increased by about 35-percent once we migrated to ShipWorks, and the integration back to our Yahoo stores has taken posting tracking information to customer orders from a time-intensive, white-knuckle daily exercise, to an afterthought!”

Today, PartyPail.com primarily uses FedEx, and USPS Priority Mail to ship to APOs and US territories.  “ShipWorks’ integration with FedEx, as well as our Stamps.com USPS postage account, makes either option really easy to employ when needed,” said Traver.

One of Traver’s favorite ShipWorks features is that it can be installed on the desktops of everyone in the office, and this capability is without any additional fee. “It’s great that if we want to we can install it on the desktops throughout our enterprise so that every Customer Service Representative can have a live view into the shipping status of any order from any of our stores,” said Traver.

“We love ShipWorks, plan to continue using it, and recommend it every chance we get!”

Delivering fast, real-time customer service in a social media savvy world requires instant access to real-time information.   To see more about how PartyPail engages its customers on various fronts, visit their Pinterest, Facebook, or Twitter pages.

Author: ShipWorks

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