Customer Success Story: Luxury Divas
Do you have a passion for fashion? If so, Luxury Divas is for you! We spoke with Luxury Divas’ owner Deborah Moser to learn more about the company and why they use ShipWorks.
Who is Luxury Divas?
Luxury Divas is a retailer of exquisitely styled affordable fashions for men & women. Their vast product line is tailored to meet the needs of the “fashion conscious individual on a budget” and includes belts, hats, scarves, leg wear, eyewear, footwear, handbags and wallets. They ship worldwide, and offer free shipping on all domestic US orders. In addition to selling online, they also have a chic boutique located in Phillipsburg, New Jersey.
What was life like before ShipWorks?
“Before our adoption of the ShipWorks system, our shipping process was cumbersome and time consuming to say the least,” said Deborah. “We basically used a combination of home grown import processes and exports to generate shipping labels and update our order management system.”
Why did you select ShipWorks?
“We evaluated several shipping solutions prior to migrating to the ShipWorks platform. After careful consideration, dollar for dollar, there simply was no other solution that offered so much in the way of functionality and versatility for the investment,“ said Deborah.
“ShipWorks is the type of product that when given the initial investment of time upfront, like customizing and configuring, the payoff is swift and long term. This reason, combined with the limited down-time and stability of the ShipWorks platform is why we continue to use ShipWorks.”
What’s your favorite ShipWorks feature?
“Our favorite ShipWorks feature is probably its ability to print packing slips and shipping labels together, and by warehouse location code. The ShipWorks system really is only limited by the level of customization you invest in it. Through the system’s Rules and Profiles, it offers an immeasurable amount of flexibility and vantage for the price. Simply put, it is an incredible value for the price.”
What are the results after ShipWorks?
“Using ShipWorks has increased our shipping proficiency by approximately 60% when combined with front end time savings, and back end processing.”
The nitty-gritty background details:
Luxury Divas uses ChannelAdvisor and they sell on their own website, LuxuryDivas.com, as well as Amazon, eBay, Sears.com, Newegg.com, Shop.com and Rakuten.com. The majority of items are sent via USPS, and larger items are sent using UPS and FedEx.