Customer Success Story: Stay in Good Health with Whole Health
Having access to the highest quality nutritional supplements at a great value is Whole Health’s mission, and they deliver on that promise every day.
Whole Health is an online premium nutritional supplements store that distinguishes itself by using the finest ingredients and never compromising on quality. Whole Healthsets itself apart from competitors in many ways, but one of the most notable is that all Whole Health supplements are manufactured in the United States under the FDA’s current Good Manufacturing Practices.
Known to the online community as wholehealth.com, Whole Health opened its online ecommerce store in 1997, and is recognized by the industry as “The Trusted Name in Natural Health Products.“™
Today, Whole Health has daily shipments in the hundreds to their Magento e-commerce store. With that many shipments, a shipping provider is critical. “We were using another shipping software provider that supported our business processes, but did not provide the flexibility, technical support or cost savings that ShipWorks has,” said Kelly Jenkins, IT Project Manager of Whole Health. “The functionality alone should be enough for anyone to seriously consider ShipWorks, but when you factor in the value of the monthly fee you really cannot afford NOT to use ShipWorks."
Kelly went on to say that, “the development that has gone into ShipWorks to predict a lot of the business needs is very impressive and the functionality of the system is intuitive and user friendly.”
Whole Health has seen many benefits using ShipWorks, but two of the most important have been providing more options for their customers and time savings.
“We have provided our customers more shipping options by integrating ShipWorks into our Magento store and we have automated our order updating process because ShipWorks automatically sends the tracking number back to the user’s order in Magento; this used to be done manually. We also are able to sort and filter more efficiently and have saved time in our fulfillment center.”
When asked what she likes most about ShipWorks, she raved about the customer support and especially the ability to get free customer support by phone, email or forum.
“The personal attention and the detail that the ShipWorks support team provides has really set them apart not only from their competition but has raised the bar for other technology companies to follow. The team at ShipWorks has been a pleasure to work with! If a business is not certain about the transition to ShipWorks, I would strongly recommend the 30 day trial. We used that to get started and received the same level of customer support as we did after we became a customer!”