Refund Retriever and ShipWorks Help Customers Audit Shipping & Get Refunds from Carriers


HOUSTON and ST. LOUIS / August 5, 2014 / PR Newswire/ – Refund Retriever and ShipWorks today announced they have teamed together to bring ShipWorks customers an auditing system that identifies issues and over-charges that occurred with shipments, applies for refunds, and verifies those refunds are credited back to the customer.

Studies by Refund Retriever indicate that on average, packages arrive late about 10 percent of the time, but shippers refund only a portion of the late arrivals. With Refund Retriever, customers are able to reduce their FedEx and UPS shipping costs by approximately 2-7 percent by being reimbursed for the carrier’s shipping errors such as late deliveries, incorrect Saturday delivery charges, duplicate charges, incorrect address corrections, and more.

“All shippers need to enforce the ‘on-time or it’s free’ guarantee. Most customers don’t thoroughly check their invoices because they are busy running their businesses. This partnership will allow everyone to truly ship smarter and save money,” said Brian Gibbs, President of Refund Retriever.

“We’re always looking for ways to help our customers save more money so that they’ll be more successful,” said Wes Clayton, Co-CEO and COO of ShipWorks. “Shipping is a huge expense for e-commerce owners and it’s often times difficult to monitor without hours of work. Refund Retriever monitors shipping automatically and helps online retailers be more profitable.”

ShipWorks customers can sign up at  Establishing an account takes minutes to complete, and there are no contracts, monthly fees, set up fees or cancellation fees. For its service, Refund Retriever only requests a portion of the refunds received by the customer due to their auditing, and provides all the details. If in a given month there are no refunds, then there is no charge.

About ShipWorks
ShipWorks® is the ecommerce industry’s leading shipping software provider since 2002.  ShipWorks has played a critical role in helping  tens of thousands of online companies streamline their daily shipping operations by processing multiple shipping labels at one time, automatically emailing customers, posting tracking information to each sales channel, and more.  It is integrated with over 40 selling platforms, and supports DHL Global Mail, FedEx, FedEx Canada, i-parcel, OnTrac, UPS, UPS Canada and USPS (including Endicia, Express1 and For additional information and a free 30-day trial, visit

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